Our Process

Our methodology for a successful project, beginning to end.

SOLUTION DESIGN Get Started

After your business issues and requirements are well documented, Epicom designs a solution with respect to your budget and timeline. When necessary, we develop prototypes so you can visualize how different alternatives compare. When technical feasibility is at stake, Epicom tests several alternatives to determine which is best suited for your company and verifies that each requested feature can be implemented.

DEVELOPMENT

Epicom begins each project with a kick-off call to introduce the project manager and lead engineer. Throughout the project, Epicom will keep you updated on progress through regular status calls. We believe that keeping an open line of communication throughout this stage is critical to a project’s success.

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IMPLEMENTATION Get Started

After development is complete and the work has been tested, we will demonstrate the customizations to your team and ensure that all work meets your expectations. Additionally, Epicom offers training packages that can be tailored to your needs to ensure successful adoption throughout the company once the system is deployed.

SUPPORT

Epicom’s support packages for CRM and Marketing Automation systems are designed to give your team peace of mind should anything go awry or you simply have a quick technical question. Not only are we quick to respond, but we get the problem fixed just as fast so that you can stay focused on your business and trust that we’ll take care of the rest.

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