Case Studies

Epicom Customer Success Stories

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ViaWest Scales for Business Expansion with Customized CRM Solution

REQUIRED
REQUIRED
REQUIRED

BUSINESS CHALLENGES

As the largest privately-held colocation provider in North America, ViaWest delivers a unique combination of first-class colocation and managed services to companies looking to focus primarily on their core business. With expansion into new territories and a rapidly growing base of customers, sales representatives needed tools to meet these demands.

PATH TO SUCCESS

With a highly integrated CRM system based on SugarCRM, ViaWest now has a platform built for business expansion, including:

  • Faster and more accurate order processing
  • More accurate price quotes and simpler pricing administration
  • Better sales forecasts
  • Integration to Eloqua for marketing automation and campaigns

SugarCRM and our partner Epicom have helped us grow as a business. We’re able to standardize our quotes and contracts to deliver a consistent message to our customers.

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