uShip Increases Operational Efficiency 20 Percent with its SugarCRM Customer Engagement Platform
uShip is the world’s largest and most trusted transportation marketplace, primarily serving the freight, household goods and vehicle shipping markets. With the velocity of transactions uShip was starting to attract, they needed a system to streamline its processes and become more efficient.
PATH TO SUCCESS
The solution was SugarCRM integrated with Asterisk and HelpSpot to support uShip’s rapid growth. Success factors of the implementation include:
- Increased speed and efficiency by 20 percent in every area of the company’s operations
- Faster and better reporting, saving six to eight hours per week while substantially reducing the workload of the analytics group
- Centralized access for contact information
- Higher customer conversion rates for customers the team talks to directly
Our reporting is faster and better—saving six to eight hours per week—while substantially reducing the workload of the analytics group.