Case Studies

Epicom Customer Success Stories

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USAFact Invests in a CRM System to Drive Business Efficiency, Growth and Profitability

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BUSINESS CHALLENGES

USAFact, an internet-based pre-employment screening company was facing serious business challenges as a result of the economic downturn in 2009. With the help of Epicom, USAFact revamped its business model and CRM system to drive business efficiency and growth.

PATH TO SUCCESS

Business improvements from USAFact’s integrated CRM system included:

  • Faster price quotes increased responsiveness and sales
  • Case management for tracking open customer issues improved overall customer satisfaction
  • Data organization, security and system simplification drove user adoption
  • Personalized user dashboards provided visibility into overall business operations

Epicom has always done a tremendous job of delivering on time and on budget.

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